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frequently asked questions

How can I book an appointment?

You can book online by clicking here.

Can I bring someone with me?

To maintain a peaceful and personalized experience, I ask that you arrive to your appointment alone. Each session is designed to be intimate and focused entirely on you, your hair, and your overall experience. Extra guests, including children or friends, are not permitted in the salon space during your appointment.

Why does The Crown Reset cost more than other services?

The Crown Reset is designed as a signature first-time client experience — it goes far beyond a standard appointment. This service takes more time and detail because it includes:

  • An in-depth consultation to understand your hair history, goals, and current routine

  • Continuous education throughout the service, so you leave empowered with at-home care knowledge

  • A customized protein, moisture, and strength treatment to restore balance and improve hair health

  • A detailed haircut or trim tailored to your hair’s needs and desired style

  • Personalized product recommendations and a prescription plan for ongoing upkeep

All of these elements combined make The Crown Reset a comprehensive introduction to my chair. It’s not just a style — it’s an investment in the long-term health and beauty of your natural hair.

Can I get my hair colored the same day as my consultation?

No, color services are not performed the same day as your color consultation. The consultation is a vital step in ensuring that your hair and scalp are properly assessed and prepped for the service. During this appointment, I evaluate the health of your hair, discuss your goals, and determine whether color is the right option for you at this time. This process also allows me to schedule the appropriate amount of time for your service and ensure I have everything needed for your color service.

What is the pricing for your various services?

  • The Crown Reset: This signature first-time client experience starts at $400.

  • Silk Press & Natural Styles: $325

  • Color Services: Charged at an hourly rate of $125, depending on whether you’re receiving a retouch or a full new color application. Final timing and cost are influenced by your hair’s density, thickness, length, and previous color history.

How should I maintain my hair after a color treatment?

Maintaining hair color at home requires some care and attention to ensure it stays vibrant and long-lasting.

What should I do if I'm late or need to cancel my appointment?

I have a 72 hour cancellation and rescheduling policy.

Appointments canceled within 72 hours of your appointment time will incur a 100% fee of the service total.

All appointments canceled or rescheduled prior to the 72 hour deadline will not incur a charge.

Can I bring in pictures of the style I want?

It is highly recommended that you bring in inspiration photos to your color consultation so we can discuss which colors we’d like to use from the swatch book.

How long will my appointment take?

For silk press and natural hair hair services, expect to spend 2 ½ to 3 hours in the salon.

For Color expect to spend 4 or more hours in the salon.

All service times are a rough estimate and are based off client’s hair density, thickness, length and prior hair state.

Do you provide services for children?

I do provide services for children who are able to sit and navigate through their appointment without consistent movement or help from parents.

 

Do you provide color services on chemically processed hair?

I specialize exclusively in natural hair and do NOT offer color services to clients who have permanently altered their texture with chemical treatments such as relaxers, Brazilian blowouts, Gina curls, or similar services. My focus is on maintaining the health and integrity of your natural hair throughout the coloring process.

I also do NOT provide color correction services, as these can compromise the strength and long-term health of your hair. If you’re unsure whether your hair is considered chemically processed, we will confirm during your mandatory consultation before moving forward.

What’s included in your services?

Every service in my chair is designed to be a complete, luxury experience. Each appointment includes a thorough shampoo and conditioning session, paired with a steam treatment to deeply hydrate and nourish your hair and scalp.

You’ll also receive in-depth treatments tailored to your hair and scalp needs, trims, and education as needed to ensure your hair remains healthy long after you leave the salon.

All I ask is that clients arrive with their hair detangled and free from their previous style, so we can maximize our time together and start fresh.

How can I upkeep my hair post appointment?

Do you color locs?

No, I do not color locs.

Do you offer consultations?

Absolutely — and not only do I offer them, I highly encourage every client to start here. Consultations are mandatory for all color services. This ensures we create a plan that prioritizes the health of your hair and delivers the best, most customized results.

Consultations are the foundation of everything I do, giving us the chance to connect, set realistic expectations, and make sure your hair is fully prepared for your transformation.

How do I know if I’m eligible for color?

We’ll determine an official answer during your mandatory consultation, where I’ll evaluate the health of your scalp and hair, your lifestyle, and your long-term goals. This ensures that we choose the safest, most effective path forward for your crown.

In general, you may be a strong candidate for color or extensions if you:

  • Maintain a consistent hydration and moisturizing routine for your hair and scalp

  • Have an established hair care regimen with quality products

  • Avoid frequent high-tension styles (tight braids, ponytails, or sew-ins) that can stress the hair and scalp

  • Schedule regular trims to prevent breakage and split ends

  • Protect your hair at night with a silk or satin scarf, bonnet, or pillowcase

  • Are committed to keeping up with maintenance appointments (whether for color touch-ups, extension move-ups, or treatments)

  • Are in overall good scalp health, with minimal flaking, excessive dryness, or active irritation

Even if you’re not a candidate right away, don’t worry — I’ll create a personalized hair care plan to get you there. My goal is to help every client safely achieve their desired look while keeping their hair healthy and thriving.

What should I do to prepare my hair for coloring?

Coloring services are a three step process at Love, Kayli Nicole. At your first appointment, you will come in for a color consultation where we will discuss hair history, hair goals, and we will conduct a strand and patch test.

Once we have agreed on when you can come back for your color service, we will schedule you a “hair prep” appointment 48-72 hours before your color appointment. At the hair prep appointment, you will receive a shampoo, treatment, blowout and haircut. This helps me properly prepare your hair and scalp for your color service and allows me to remove any hair that needs to go prior to the service to eliminate wasted product, time and money.

48-72 hours later, we will conduct your color service.

What types of payment do you accept?

For your convenience, I accept all major debit and credit cards through my secure payment processing system, as well as cash payments. In addition, I offer flexible Buy Now, Pay Later options (such as installment plans) to make investing in your hair care and beauty goals more manageable. These options allow you to book the services you want now and pay over time, making it easier to maintain your hair without compromising on quality.

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